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Terms & Conditions 

Medication and Medical Details

The customer must keep Baby Rhino Rugby updated about children's medical conditions and medication.  Any medication provided for staff to administer must be accompanied by a detailed care plan and be in date.  Parents/Carers should provide full instructions regarding any treatment/dosage required. Baby Rhino Rugby reserves the right to refuse a booking until we are satisfied we can provide a safe and competent level of care.

 

Medical Treatment

By agreeing to these Terms & Conditions, customers give permission to administer first aid and emergency medical treatment for their child in the event of a major accident, incident or illness occurring whilst in our care.  

Amending an Order Policy

When a customer wishes to amend an order, he/she must notify Baby Rhino Rugby administrations officer staff via info@babyrhino.co.uk or 07827545757. Please note that whilst Baby Rhino will always try to accommodate a customer’s request, it may not be possible to swap a booking for something different as the other activity may be fully subscribed.

Non-Arrivals Policy

Should a customer fail to inform Baby Rhino Rugby that his/her child will not be attending, the customer will be charged in full.

Non-Booking Policy for After-School Clubs

In the event that you bring your child to one of the clinics/sessions, Baby Rhino Rugby will not be able to accept the child onto the session.

                       Late Collection Policy                

Any child collected after the end of their clinic/session will be automatically charged a late fee. The charge will be £2.00 for every 5 minutes the parent is late. The charge should be paid in full immediately and before the child retains to a clinic/session again.

Emergency Closure Policy

In the event that Baby Rhino Rugby has to cancel a session/clinic for any reason, customers will be notified and a full refund will be given

Refund Policy

Providing the customer has notified Baby Rhino Rugby in accordance with the Cancellation Policy.  A full refund will be given back to the customer onto the account that they had booked with. Should a customer request a direct refund then he/she must do so in write to our administration manager via info@babyrhino.co.uk.

Allergy and Food Preparation Policy

We advise that we recommend, you do not give your child a snack containing nuts. And all grapes and cherry tomatoes are cut in half-length ways.

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